Manor Lake Development LLC specializes in the development and ownership of senior living, student housing, and multi-family real estate assets in the Southeastern United States.
Introduction
When Beacon Communities, Inc. and Manor Lake Development joined forces to develop a group of world-class, high-tech assisted living and memory care facilities, they wanted their equipment and service vendors to be world-class, too. Leadership in both firms view vendors as partners, so when they found Abel Solutions through an existing, fruitful partnership, it seemed like a natural fit.
An Important Initiative Begins
What management at neither firm expected was the extent to which the Abel Solutions implementation would enhance the quality of service for everyone involved — from staff and patients to the investors themselves. “Abel Solutions has really been a one-stop shop for us,” says Manor Lake Vice President of Construction Thomas (Tom) Kane. “We know they have our back and best interest at heart.” So successful was their first project together that Abel Solutions was awarded contracts for the next five planned Manor Lake facilities.
Challenge:
Design, deploy and configure an advanced Wi-Fi and low-voltage system for a new assisted living and memory care facility while helping client overcome challenges presented by other platform vendors.
Solution:
Provide not only solution expertise, but also training, post-go-live-support, and expert vendor and project management skills to ensure 100% client satisfaction.
Results:
Investors have achieved all of their goals for the facility and have hired Abel Solutions to develop five more locations.
A Supportive Relationship From Start To Finish
As the project moved forward, Kane saw just how much of a one-stop-shop Abel Solutions could be. “At BridgeMill, we had five players on the IT side. When system problems arose, it became a difficult situation of determining which service provider was causing the problem,” Kane says. “Abel could tell us, ‘It was this company’s problem,’ and point out where the blame lay. A few times, Brandon got into the system and fixed the issue himself.”
“When we experience a glitch with any of our providers, it’s easier to call Abel Solutions and tell them, ‘This is what’s happening,’ continues Kane. “Brandon answers my call almost every time and if he can’t, he calls me back in 5-10 minutes. He helps us figure out which provider’s equipment is causing the issues.”
“Abel Solutions has really been a one-stop shop for us,” says Manor Lake Vice President of Construction Thomas (Tom) Kane. “We know they have our back and best interest at heart.”
Service When It Matters
When asked what else stood out about Abel Solutions’ work at BridgeMill, Elliston notes, “We have peace of mind, thanks to Abel Solutions’ responsiveness. My staff feels they don’t have to wait and hope that something will be addressed. If they had a problem at BridgeMill, Abel Solutions came right out and took care of it.” Viewing the project from an operations perspective, Kane concurs. “After our security camera vendor completed the installation, they declined to handle monitoring. Abel Solutions took over and provided ongoing management and monitoring of the system to make sure it’s functioning properly.”