Headquartered near Atlanta, in Suwanee, Georgia, USA, ARRIS is a global innovator in IP, video and broadband technology.
Introduction
For ARRIS Group, Inc. (ARRIS), transforming how service providers deliver entertainment and communications is all in a day’s work. What the company couldn’t do so easily was manage and update the static, internal website its sales team relied upon for information. When ARRIS decided to leverage its SharePoint platform to build a new, data-driven site for the team and brought Abel Solutions on board for the effort, the outcome surpassed everyone’s expectations. “Abel Solutions was 100% able to meet our needs,” says ARRIS Senior Director of Marketing Connie Walters. “The response from the sales team has been overwhelmingly positive.”
The Challenge
The existing sales website, which ARRIS designed specifically to feed the sales team product and pricing information, served up data from static documents the company had stored in site folders. Built in standard web tools, the site wasn’t dynamically linked to a functional product database, making updates cumbersome— and leaving users unable to determine whether site information was current. ARRIS wanted to develop a more effective, useful site for its sales team–one with a highly structured search and retrieval system. Management knew that SharePoint
The Abel Solution
The ARRIS IT department had worked with Abel Solutions on its successful, initial migration from SharePoint 2007 to 2010. When the ARRIS Marketing project team began interviewing vendors for their effort, Abel Solutions was on the list. After the interview, the internal IT department recommended Abel Solutions. The company’s expertise and methodology, paired with its familiarity with the company, made Abel Solutions the perfect choice.
Conclusion
According to Arris, the sales team is extremely pleased with the new site and reports that information is much easier to find and more up to date. “Of the 20 representatives we proactively surveyed, all are using the site at least weekly–if not daily–to get information to help with their sales process.